PPS Experience - Customer Service Standards
PPS Online Store
Pittsburgh Public Schools defines positive school culture as: an equitable teaching, learning, and working environment where students, families, employees, and communities feel welcomed, respected, supported, and engaged socially, emotionally, intellectually, and physically.
To ensure we all develop positive cultures districtwide, we will center our work on the five tenets of positive school culture that lead to a positive PPS Experience for all stakeholders:
- Culturally Relevant & Sustaining Teaching with Increased Achievement
- Universal Expectations are Modeled, Experienced and Celebrated
- Equitable Access for All Stakeholders
- All Stakeholders are Valued and Included in the Decision-Making Process
- Positive Relationships which Support Safe Environments
Customer Service is the deliberate act of taking care of the customer's needs by providing and delivering professional, helpful, high-quality service and assistance proactively (before), during, and after the customer's requirements are met.
Customer Service is:
- An attitude NOT a department.
- A personal responsibility of every employee at all levels.
- A marketing and recruitment strategy.
In developing the PPS Experience, we seek to develop standard expectations so customer experience from person to person and building to building are consistent.
Customer Service Value Statement:
At Pittsburgh Public Schools, we put Students First Always, in all ways. We expect a districtwide environment where:
- High levels of achievement are possible for all students;
- Diversity in all forms is valued; and
- Dignity, respect, and consistency are the standards.
Always remember that students and Pittsburgh Public Schools employees are customers, too. By creating positive and supportive school cultures, all students will feel valued, families will feel welcomed, staff will feel supported, and community partners will feel engaged.
Phone and Email Communications In the Pittsburgh Public Schools, we expect our staff to provide a high-level of service when communicating in person, answering the telephone, and responding to emails. We encourage all of our staff to adopt a customer service mindset because everyone (students, colleagues, families and community members) are all customers at PPS. Please use the following as a reference when supporting a customer in person, over the telephone or via email.
