FRONTLINE ABSENCE MANAGEMENT
Frontline Absence Management is the official Pittsburgh Public Schools absence management system. This system allows the District and its employees to proactively manage employee absences, school vacancies and substitute assignments.
For positions that require substitute coverage, it is the District’s procedure that substitutes must be assigned through the Frontline Absence Management system. This is required in order to comply with various Collective Bargaining Agreements and Pennsylvania School Code. It is essential to adhere to stated procedures in order to comply with applicable laws, inform accurate reporting, and ensure appropriate payments are issued to substitutes.
Access to Frontline Absence Management
Pittsburgh Public Schools utilizes a single sign-on (SSO) service and as of September 3, 2020 it has activated Single Sign-On to Frontline Absence Management. This grants all District employees that have a District email account and password access to the system with those credentials (District email and password). For these users, this means that you will no longer need to maintain or use your previous Frontline login credentials (Frontline ID and password). Please review the Frontline Absence Management - Login Instructions with Single Sign-On.
There are three different types of Frontline Absence Management user accounts:
Campus Users (District Supervisors, Timekeepers, School Admin)
Employee Users (Central Office, School-Based, and Full-Time Substitute Employees)
Substitute Users (Day-to-Day Substitute Employees)
Campus and Employee Users can also access Frontline Absence Management via the Frontline mobile app. Once downloaded, in order to gain access to the Frontline Education mobile app, you will need the four-digit invitation code which is 7354. Please note that Frontline does not currently support access to the Frontline mobile app for Substitute Users.
Employee and Substitute Users can also access Frontline Absence Management via the dial-in Frontline service by calling the toll-free number 1-800-942-3767. In order to access the dial-in Frontline service you must use your dial-in access ID (Phone Login) and PIN.
All new and current District Substitute Users that do not have a District email and password must continue to access the system with a Frontline ID and password.
Support for Frontline Absence Management
How you use the system will vary based on the type of user you are. For more information on using Frontline Absence Management, please navigate to the additional sections located on the left side of this page. Note that new users will receive an email with information on how to access Frontline Absence Management within a week of their hire date.
If you believe you should have access to the system or if you are unable to access the system after the given timeframe, please email email@example.com.