• Frontline Substitute User

    The following employees will receive a “Substitute User" account to access Frontline: Day-to-Day Substitute Paraprofessionals; Day-to-Day Substitute Nurses and Certified Licensed Practical Nurse Instructors; Day-to-Day Substitute (Teachers, Counselors and Social Workers); Para2Sub Eligible Paraprofessionals.

    As a day-to-day substitute, it is your responsibility to ensure that the days worked are properly recorded in Frontline to guarantee correct payments. If you cancel a job within 12 hours, you will not be able to pick up any other jobs within that time.


    Frontline can be accessed by substitutes via a mobile application, a web-based application, and a dial-in phone system without having to be within the PPS Network. Once downloaded, substitutes may need to enter the four-digit invitation code which is 7354 to access Frontline via the Frontline mobile app on your smartphone. To access Frontline via the dial-in Frontline service, substitutes must call the toll-free number 1-800-942-3767. In order to access the dial-in Frontline service substitutes must use your Phone Login ID (Phone Login) and PIN. Please note that your Phone Login ID will be your main phone number registered on your employee record. In order to officially update your personal information (phone, address, email, etc) with the District, you must fill out the Pittsburgh Public Schools Personnel Information Change Request Form.

    For further information on how to use Frontline Absence Management (Frontline), we encourage you to complete the Substitute Basic Training Video and the Substitute Advanced Training Video. You may also refer to the Frontline Substitute User Resources listed below.

  • Frontline Substitute User Notifications

    All District Substitute Users receive Event Notification emails for the following:

    • When an absence is deleted
    • When a substitute is assigned to an absence
    • When a Substitute Report Time has been modified for an absence
    • When the substitute has been removed from an absence
    • When the date or absence type has been modified in an absence
    • When an absence has been reconciled

    All District Substitute Users will not receive Event Notification emails for the following:

    • When a substitute is removed from an absence via deactivation

    All District employees may consider using Microsoft Outlook's rules to manage and organize Event Notifications emails coming into their email inbox.


    Frontline Substitute User Resources